Shipping policy
Thank you for shopping with CHUN TAT CHAN. Specializing in reliable consumer electronic goods for global users, our team adheres to standardized order handling and secure cross-border shipping protocols. We strive to ensure every electronic product order is accurately fulfilled, professionally packaged to avoid circuit and exterior damage, and delivered to customers in perfect working condition within a reasonable logistics cycle.
1. Order Processing Time
All confirmed consumer electronics orders will go through product inspection, anti-collision packaging and formal processing within 1-3 business days after order confirmation, excluding weekends and public holidays. During peak shopping seasons and promotional campaigns with surging order volumes, standard processing schedules may be slightly extended. Customers will receive timely official notifications if any significant shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all electronic product purchases are automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics-related costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are estimated values and not fully guaranteed. Actual parcel arrival times may vary due to courier service delays, customs clearance reviews, extreme weather conditions, cross-border logistical restrictions and local holiday arrangements in destination countries.
3. Shipment Confirmation and Order Tracking
Once your consumer electronics order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking information.
Real-time tracking data and logistics status updates will typically be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.
4. Address Disclaimer and Parcel Exception Handling
Customers must verify and confirm the accuracy and completeness of their shipping address during checkout to prevent misdelivery, parcel return or transit loss. CHUN TAT CHAN assumes no liability for delivery failures caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur additional reshipping fees borne solely by the buyer.
If your electronic product parcel is lost during international transit, please contact our support team within 7 days of your expected delivery date to initiate a logistics investigation. If your order arrives with physical damage or functional defects due to transit issues, please submit a support request within 48 hours of delivery and attach clear photos of damaged devices and outer packaging. Our team will conduct a comprehensive review and resolve the issue efficiently.
5. Electronic Product Usage Disclaimer
Every consumer electronic device is equipped with official user manuals and usage guidelines. All electronic products should be operated, stored and maintained in strict accordance with product instructions. CHUN TAT CHAN is not responsible for device malfunctions, hardware damage or performance failures caused by improper operation, unauthorized disassembly, incorrect power connection or personal misuse.
6. International Shipping and Customs Notice
Cross-border shipments of consumer electronics may be subject to import duties, customs taxes and additional clearance fees in accordance with local regulatory policies of destination regions. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
7. Contact Information
For any inquiries or concerns regarding this Shipping Policy and your order logistics progress, please reach out to our dedicated customer support team via the official details below:
Trade Name: CHUN TAT CHAN
Phone number: +852 2736 7645
Email: support@axentivo.shop
Physical address: 16 Canton Road, Tsim Sha Tsui, KL, Hong Kong SAR China